DO YOU SHIP GLOBALLY?
Yes we do! We offer international shipping.
HOW MUCH IS SHIPPING?
Domestic: 10 TL.
International: Each order is charged at a flat rate of 15 EURO for standard shipping. Our shipping price is a flat rate regardless of location or how many pieces you order.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may apply upon delivery. For more information see below.
HOW LONG DOES SHIPPING TAKE?
Domestic: Your orders will be shipped within 2-4 business days. Once we have verified your order and payment details, we will process your shipping.
International: Standard Shipping: 4-7 business days to most major cities, world-wide. Once we have verified your order and payment details, we will process your shipping.
Note: There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control. Please ensure your delivery address is attended during business hours to ensure you are able to accept delivery of your package. We cannot deliver to PO boxes. In most cases a signature will be required on delivery to confirm that the package has been received.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Our cut-off time for same day dispatch is 3 PM, ( Eastern European Time Zone) Monday – Friday. Orders placed after the daily cut off or on the weekend will be shipped the following business day.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48 hours from the time your order is first placed, until tracking information is made available, and your order status is changed to ‘Shipped’. As we ship orders Monday – Friday, tracking details can only be supplied on weekdays.
Note, your order will be marked with the status ‘Order Received‘ or ‘Awaiting Pick Up‘ until tracking details have been supplied to us by the courier. Therefore, your order status will not be changed to ‘Shipped’ until after the package is already in transit. If you did not receive an email with tracking details after 48 hours of placing your order, please feel free to contact us at: firstname.lastname@example.org
If you are having any problems tracking your items, please email:
WILL I HAVE TO PAY ANY TAXES OR DUTIES?
Our main warehouse ships orders directly from Istanbul. Regulations for import duties and taxes applied to international purchases vary from country to country. We have no control over these charges and we cannot predict their amount. Our prices and shipping costs are exclusive of these charges. Vatka Co. does not cover any customs duties, taxes or fees which may be applied to your order by your local government and be payable upon delivery. Please be aware that you will be responsible for payment of these costs. Please contact your local customs offices for more information.